Processing of Your Personal Data
The Jos websites are operated by Jos’s
Hong Kong Office. Jos may further share
information with its affiliates in accordance with the safeguards foreseen in
Any online sales on the e-commerce
section of this website are made by Jos’s Hong Kong Office.
All marketing communications are sent
to you by Jos’s Hong Kong Office.
If you want to contact Jos or its Data
Protection Office, please see under “Contact Jos for Privacy Queries” below.
What Personal Data Do We Collect and
Information provided directly by you.
Information collected online on our
website or other digital platforms, for example by filling in the “contact”
section when you submit your contact details, and/or subscribe to the
Newsletter proposed by Jos, or when you create your customer account in the Jos
Important Notice: When submitting any
personal data, including multimedia contents (including but not limited to photographs,
pictures and videos) please ensure it is accurate and do not transmit any
content which is not expressly requested through a questionnaire or any other
collection method (such as commercial information, advertising, personal
creations, ideas, or concepts).
Information we obtain indirectly about
Some additional information is
collected indirectly about you while you are browsing the Jos website. This information is technically needed for the
proper functioning of the Jos website, to improve your browsing experience or
in order for Jos to perform analytics that will enable us to serve you better
by personalising our online services for you.
§ Technical information, such as IP
address and cookies, linked to your browsing on our websites, for logging
purposes and identification of your country/city via geolocation;
§ Information relative to your online
profile and website usage data (e.g. behavioural analysis via cookies and
similar technologies, your navigation trail of the website, registration of
products in the shopping basket );
§ Personal data collected via media
platforms and social networks (e.g. when you follow Jos’s pages on those social
networks, personal information that you have designated as public and that can
be publicly viewed on your social network profile).
Why Do We Collect Your Personal
If you are an existing or prospective
client of Jos, we may use your personal data in order to:
§ enable you to browse through our
website and other digital platforms and to use your personal online account;
§ enable you to obtain information on
our products and services from our Customer Services – in our “Contact Us”
section for instance;
§ enable you to purchase Jos products in
our Jos E-Shop and other points of sale;
§ enable you to access Jos services in
our Jos E-Shop and other points of sale, or on our website and other digital
platforms – for instance, to book an appointment or to create a Jos product
§ enable you to access our after-sales
§ respect our legal obligations,
including the fight against money laundering, credit card fraud and the fight
§ collect your opinion on our Jos
products and services, such as via surveys and questionnaires;
§ establish statistics, financial and
§ keep you informed about our latest
collections, products, campaigns, shows and other events by sending you Jos
communications (by electronic mail, by post or via your phone: calls, chat, SMS
and MMS and third-party media platforms);
§ improve our understanding of your
interests and preferences so that we can deliver personalized offers and other
services that would correspond better to your needs and wishes.
How Do We Justify the Process of Your
Our processing of your personal data
is based on our obligation to comply with all applicable laws and regulations
of the HKSAR.
It is also based on the necessity to
carry out the purchase contract with you, to provide you the website, app or
other online services as requested by you or, if legally required, on your
We may also rely on our legitimate
interest in the completion of sales and in our after-sales services.
To Whom Could We Disclose Your
Within the Jos Organisation.
Your personal data will only be accessible to a limited list of
recipients on a “need to know” basis. If
you are a current or potential client of Jos, only the Jos employees that are
working within the teams that need to have your information (for example,
Customer Relationship Management, Commercial Management, Legal, Compliance and
IT) will access your personal data.
Outside of the Jos Organisation.
Your personal data will not be provided to a third party except to other
Jos entities for the purposes explained above and to service providers acting
on behalf of Jos on the basis of secure contractual arrangements which will
include strict data protection obligations. We will in particular provide your personal
data to service providers or suppliers who assist us in operating our websites,
and other digital platforms, conducting our business, servicing you or
protecting the security and integrity of our business (including IT
maintenance, security and support service provider, hosting provider, payment
provider, marketing and advertising partners, mailing or emailing services or
customer services, etc).
Jos may also have to transfer personal
data to third parties when it receives a request by an authority empowered by
law to do so, pursuant to applicable laws and regulations. We may also have to transfer personal data to
another legal entity for the purposes of a collaboration, joint venture,
corporate reorganization, change of legal form or other similar event. In case
of a merger or sale, your personal data will be permanently transferred to the
International Data Flows
Applicable legal and regulatory
requirements are taken into consideration before any cross border transfer of
§ The data that we collect from you are
majority stored in Hong Kong, but may be transferred to, and stored at, a
destination outside Hong Kong. It may
also be processed by staff operating outside the Hong Kong area who work for us
or for one of our suppliers. Such staff
maybe engaged in, among other things, the fulfilment of your order, the
processing of your payment details and the provision of support services. We will take all steps reasonably necessary
to ensure that your data is treated securely and appropriately.
§ Any data transfers outside your
country will be secured through reasonable process and procedure.
For How Long Do We Keep Your Personal
Alongside the commitment to offering a
high standards of services and products, we may need to keep your personal data
for as long as it is needed for the provision of such services.
In particular your personal data will
be retained until your last use or purchase of our services or goods and
normally for a period of up to 10 years thereafter, unless shorter or longer
retention is required by applicable local law or where we have a legitimate and
lawful purpose to do so.
Jos respects the retention periods
imposed by applicable laws and regulations. To the extent your data is no
longer necessary for the provision of a service (including the after sales
service referred to above) or if you no longer wish to be part of our
distribution list for newsletters, and events, your data will be deleted or
What are Your Rights?
A right to rectification: you have the right to obtain the
rectification of your personal data. You
also have the right to have incomplete personal data completed.
A right to erasure: in some cases, you have the right to
obtain the erasure of your personal data. However, this is not an absolute right and Jos
may have legal or legitimate grounds for keeping such personal data.
To exercise the above rights please
contact our Data Protection Officer and communicate the following information:
name, surname, e-mail or any other information necessary to confirm your
identity in order for us to process the request (such as your postal address).
You also have the right to unsubscribe
from our “Newsletter” at any time.
What Cookies Do We Use and How Can Your
Object to Such Use?
Cookies are pieces of information that
any website may transfer to your browser that are then stored in your computer
system. For example, the deposit of cookies enhances your online experience by
allowing us to save your preferences.
We and our service provider use
§ Determine statistics and volumes
relating to traffic in order to improve the relevance and user-friendliness of
the services offered to you;
§ Provide you with services and navigation
adapted by personalizing your user interface;
§ Share information with other websites,
media partners and social networks in order to offer you pertinent promotional
and adverting communications that match your interests (third party cookies).
We and our service provider may also
collect your shortened IP address on a non-readable basis, which does not allow
us to identify you.
You may disable the installation of
“cookies” by configuring your browser appropriately.
Please be aware that restricting
cookies may impact on your user experience and may prevent you from using part
of our website.
Contact Jos for Privacy Queries
To exercise your rights please send
your request to our Customer Services Department:
§ by mail: Jos, G/F (Office No.1), 60 King’s Road, Hong Kong
§ by email: email@example.com
For any questions or comments relating
personal data, you may also contact our Data Protection Office at the following
Data Protection Office
§ by mail: Jos, G/F (Office No.1), 60 King’s Road, Hong Kong
§ by email: firstname.lastname@example.org
By using the Sites, you signify your
understanding and agreement to comply with the Privacy Statement of Use.
Last Updated: October 2022
With regard to any changes which may
website on a regular basis.
Ó Jos, All Rights Reserved.
Reference: For further reference, please visit
the website of Privacy Commissioner for Personal Data, Hong Kong at