Processing of Your Personal Data
The Jos websites are operated by Jos’s Hong Kong Office. Jos may further share information with its affiliates in accordance with the safeguards foreseen in this policy.
Any online sales on the e-commerce section of this website are made by Jos’s Hong Kong Office.
All marketing communications are sent to you by Jos’s Hong Kong Office.
If you want to contact Jos or its Data Protection Office, please see under “Contact Jos for Privacy Queries” below.
What Personal Data Do We Collect and How
Information provided directly by you.
Information collected online on our website or other digital platforms, for example by filling in the “contact” section when you submit your contact details, and/or subscribe to the Newsletter proposed by Jos, or when you create your customer account in the Jos E-Shop.
Important Notice: When submitting any personal data, including multimedia contents (including but not limited to photographs, pictures and videos) please ensure it is accurate and do not transmit any content which is not expressly requested through a questionnaire or any other collection method (such as commercial information, advertising, personal creations, ideas, or concepts).
Information we obtain indirectly about you.
Some additional information is collected indirectly about you while you are browsing the Jos website. This information is technically needed for the proper functioning of the Jos website, to improve your browsing experience or in order for Jos to perform analytics that will enable us to serve you better by personalising our online services for you.
§ Technical information, such as IP address and cookies, linked to your browsing on our websites, for logging purposes and identification of your country/city via geolocation;
§ Information relative to your online profile and website usage data (e.g. behavioural analysis via cookies and similar technologies, your navigation trail of the website, registration of products in the shopping basket );
§ Personal data collected via media platforms and social networks (e.g. when you follow Jos’s pages on those social networks, personal information that you have designated as public and that can be publicly viewed on your social network profile).
Why Do We Collect Your Personal Data?
If you are an existing or prospective client of Jos, we may use your personal data in order to:
§ enable you to browse through our website and other digital platforms and to use your personal online account;
§ enable you to obtain information on our products and services from our Customer Services – in our “Contact Us” section for instance;
§ enable you to purchase Jos products in our Jos E-Shop and other points of sale;
§ enable you to access Jos services in our Jos E-Shop and other points of sale, or on our website and other digital platforms – for instance, to book an appointment or to create a Jos product wish list;
§ enable you to access our after-sales care services;
§ respect our legal obligations, including the fight against money laundering, credit card fraud and the fight against counterfeit;
§ collect your opinion on our Jos products and services, such as via surveys and questionnaires;
§ establish statistics, financial and commercial studies;
§ keep you informed about our latest collections, products, campaigns, shows and other events by sending you Jos communications (by electronic mail, by post or via your phone: calls, chat, SMS and MMS and third-party media platforms);
§ improve our understanding of your interests and preferences so that we can deliver personalized offers and other services that would correspond better to your needs and wishes.
How Do We Justify the Process of Your Personal Data?
Our processing of your personal data is based on our obligation to comply with all applicable laws and regulations of the HKSAR.
It is also based on the necessity to carry out the purchase contract with you, to provide you the website, app or other online services as requested by you or, if legally required, on your consent.
We may also rely on our legitimate interest in the completion of sales and in our after-sales services.
To Whom Could We Disclose Your Personal Data?
Within the Jos Organisation. Your personal data will only be accessible to a limited list of recipients on a “need to know” basis. If you are a current or potential client of Jos, only the Jos employees that are working within the teams that need to have your information (for example, Customer Relationship Management, Commercial Management, Legal, Compliance and IT) will access your personal data.
Outside of the Jos Organisation. Your personal data will not be provided to a third party except to other Jos entities for the purposes explained above and to service providers acting on behalf of Jos on the basis of secure contractual arrangements which will include strict data protection obligations. We will in particular provide your personal data to service providers or suppliers who assist us in operating our websites, and other digital platforms, conducting our business, servicing you or protecting the security and integrity of our business (including IT maintenance, security and support service provider, hosting provider, payment provider, marketing and advertising partners, mailing or emailing services or customer services, etc).
Jos may also have to transfer personal data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations. We may also have to transfer personal data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event. In case of a merger or sale, your personal data will be permanently transferred to the successor company.
International Data Flows
Applicable legal and regulatory requirements are taken into consideration before any cross border transfer of your data.
§ The data that we collect from you are majority stored in Hong Kong, but may be transferred to, and stored at, a destination outside Hong Kong. It may also be processed by staff operating outside the Hong Kong area who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and appropriately.
§ Any data transfers outside your country will be secured through reasonable process and procedure.
For How Long Do We Keep Your Personal Data?
Alongside the commitment to offering a high standards of services and products, we may need to keep your personal data for as long as it is needed for the provision of such services.
In particular your personal data will be retained until your last use or purchase of our services or goods and normally for a period of up to 10 years thereafter, unless shorter or longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so.
Jos respects the retention periods imposed by applicable laws and regulations. To the extent your data is no longer necessary for the provision of a service (including the after sales service referred to above) or if you no longer wish to be part of our distribution list for newsletters, and events, your data will be deleted or archived.
What are Your Rights?
A right to rectification: you have the right to obtain the rectification of your personal data. You also have the right to have incomplete personal data completed.
A right to erasure: in some cases, you have the right to obtain the erasure of your personal data. However, this is not an absolute right and Jos may have legal or legitimate grounds for keeping such personal data.
To exercise the above rights please contact our Data Protection Officer and communicate the following information: name, surname, e-mail or any other information necessary to confirm your identity in order for us to process the request (such as your postal address).
You also have the right to unsubscribe from our “Newsletter” at any time.
What Cookies Do We Use and How Can Your Object to Such Use?
Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. For example, the deposit of cookies enhances your online experience by allowing us to save your preferences.
§ Determine statistics and volumes relating to traffic in order to improve the relevance and user-friendliness of the services offered to you;
§ Provide you with services and navigation adapted by personalizing your user interface;
§ Share information with other websites, media partners and social networks in order to offer you pertinent promotional and adverting communications that match your interests (third party cookies).
We and our service provider may also collect your shortened IP address on a non-readable basis, which does not allow us to identify you.
You may disable the installation of “cookies” by configuring your browser appropriately.
Please be aware that restricting cookies may impact on your user experience and may prevent you from using part of our website.
Contact Jos for Privacy Queries
To exercise your rights please send your request to our Customer Services Department:
§ by mail: Jos, G/F (Office No.1), 60 King’s Road, Hong Kong
§ by email: email@example.com
Data Protection Office
§ by mail: Jos, G/F (Office No.1), 60 King’s Road, Hong Kong
§ by email: firstname.lastname@example.org
By using the Sites, you signify your understanding and agreement to comply with the Privacy Statement of Use.
Last Updated: October 2022
Ó Jos, All Rights Reserved.
Reference: For further reference, please visit the website of Privacy Commissioner for Personal Data, Hong Kong at www.pcpd.org.hk.